Cannot See Work Request Notes In Action History On Notification (Doc ID 1514562.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, WR

ACTUAL BEHAVIOR
---------------
The approver cannot see notification comments in the work request notifications under 'Addn Information Comments' zone.
This functionality working correctly in the previous release 12.0.6.

EXPECTED BEHAVIOR
-----------------------
Approver to be able to see notification comments in the work request notifications.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Work Requests -> Work Requests
3. Create WR 4035185
4. Login with appropriate approver user and request more information
5. Submit
6. Login with WIP user add the requested information and submit
7. Login again with approver user and open the notification
8. Inside the notification, cannot see the comments

Changes

 

Cause

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