Cannot See Work Request Notes In Action History On Notification (Doc ID 1514562.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 21-May-2014***

Symptoms

On : 12.1.3 version, WR

ACTUAL BEHAVIOR
---------------
The approver cannot see notification comments in the work request notifications under 'Addn Information Comments' zone.
This functionality working correctly in the previous release 12.0.6.

EXPECTED BEHAVIOR
-----------------------
Approver to be able to see notification comments in the work request notifications.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Work Requests -> Work Requests
3. Create WR 4035185 with Departament = CAMIONES, User = CBUCIC
4. Login with user GUPIZARRO and request more information
5. Submit
6. Login with user CBUCIC add the requested information and submit
7. Login again with GUPIZARRO and open the notification
8. Inside the notification, cannot see the comments

Cause

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