Transactions Workbench: When a Credit Memo Applied to an Invoice with Rules is Completed/Incompleted the Tax Distributions are Recreated Without EVENT_ID (Doc ID 1514799.1)

Last updated on MARCH 04, 2022

Applies to:

Symptoms

While attempting to incomplete or complete a credit memo against an invoice with rules, the tax distributions are recreated without EVENT_IDs (or the non-model rows are not created).
The credit memo will not post to GL.

The Create Accouting program completes in warning.
The output shows credit memos are stuck with the message:

'The subledger journal entry does not balance in the entered currency.
Please verify the entered amounts on the journal entry lines.'

Cause

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