Invalid Reading Entered Error On Work Order Completion (Doc ID 1514981.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 04-MAY-2015***

Symptoms

ACTUAL BEHAVIOR 
---------------
The meter reading date stored in e-record and that shown in meter reading history are different for work order completion event.

This results in the following error when completing a work order 

"Invalid Reading entered for Meter <meter_name> which has an Ascending Direction."


EXPECTED BEHAVIOR
-----------------------
The e-record and meter reading date history should show the same date

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
The ERES events are enabled

1. Create a work order
2. Complete the work order
3. Enter the meter reading. The reading date captured is the work order completion date
4. Now view the e-record details for this event. The date recorded for the meter reading is the actual transaction date and not the work order completion date

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms