Unable to Cancel Internal Sales Order Line Error of: corresponding Internal Requisition cannot be updated

(Doc ID 1515066.1)

Last updated on OCTOBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Trx Changes & Cancellations

When attempting to cancel an internal sales order line that is in status "Awaiting Shipping",  the following error occurs:

ERROR
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Unable to save the changes as the corresponding Internal Requisition cannot be updated.

STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Open order 1114010508
3. Navigate to SO Lines
4. Line 1.1 in status = AWAITING_SHIPPING
5. Actions>Cancel > enter reason > receive reported error

Cancel action worked for the second order line in the same order.


Cause

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