How Can The Resolve By Date Be Suspended In Repair Orders Where Customers Have Requested A Delay?
(Doc ID 1515134.1)
Last updated on MAY 22, 2020
Applies to:Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.
Sometimes, for their own reasons, customers require to postpone the delivery of spare parts - even though the part has been repaired or is available for exchange. This can impact KPI's. Is it possible to suspend the Resolve By date to prevent negatively impacting KPI's?
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