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How Can The Resolve By Date Be Suspended In Repair Orders Where Customers Have Requested A Delay? (Doc ID 1515134.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.


Sometimes, for their own reasons, customers require to postpone the delivery of spare parts - even though the part has been repaired or is available for exchange. This can impact KPI's. Is it possible to suspend the Resolve By date to prevent negatively impacting KPI's?


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