ORA-20002 Error When Deleting Service Contracts in Entered Status

(Doc ID 1515258.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 08-JUL-2014


When attempting to delete a service contract in entered status,the following error occurs.

ORA-20002: 3100: Item 'OKSKPRCS/497954020121203104646' does not exist. in Package OKS_WF_K_PROCESS_PVT Procedure clean_wf (1/2)

Program Error: An unexpected error was encountered.

Error Code - &ERROR_CODE
Error message - &ERROR_MESSAGE

Action: Contact your system administrator. (SQLcode=0)(SQLerm=Error while deleting OKS Header) (2/2)

Steps to reproduce:
1. Go to (R) Service Contracts Manager (N) Launchpad
- Query a contract in entered status
2. Right click on the search results and select Open from the pop-up menu
3. When the contract is opened, click in the header and then go to the menu bar and select Actions > Delete contract 
- receive the above error.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms