Field Screenset Is Applied To The Tracking Event But Results Page Buttons Opens Default Screenset (Doc ID 1516028.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

Field screenset for IE_SHIPMENTSTATUS is not working and after an object is edited saved and re-edited the public screen is used and not the one specified in the field screenset.

The issue can be reproduced at will with the following steps:

1 - Setup:
Configuration and Administration -> User Configuration -> Query on manager layout screen
Query for IE_SHIPMENTSTATUS

2 - Copy public manager layout IE_SHIPMENTSTATUS - <manager_layout_id>
On the copied layout – remove the location ID field and save

3 - Query on screenset screen
Query for IE_SHIPMENTSTATUS
Copy public screenset IE_SHIPMENTSTATUS – <manager_layout_id>
On the copy version – assign the new manager layout to the screenset for ‘new’ and ‘edit’ on the general tab

4 - Go to the Manage User Access screen
Select user access type: field screen set
Select User: admin
Click on edit user access

5 - Populate:
Query Id: IE_SHIPMENTSTATUS
Screenset: <manager_layout_id>
Save/finished

6 - Log out and back in

7 - Query on a shipment.
Select action -> Shipment Management -> event -> add tracking event
Notice that the location id field is not there (so this is the correct custom screen)
Populate the required field with some data and save.

8 - From the resulting screen at the end of step 7, click on the edit button.
Notice that the location field is now there, this is not the custom screen.

Changes

Cause

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