My Oracle Support Banner

The Total Quantity For The Product Transaction Exceed The Quantity On The Repair Line (Doc ID 1516553.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Logistics Management

When attempting to add new Return or ship line with Action code 'Customer Item' on an existing Repair Order, the following error occurs.

ERROR
-----------------------
The total quantity for the product transaction exceed the quantity on the repair line(#####)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a normal Repair Order where the logistics tab will have 2 lines:
- Return line
- Ship line

2. Add new Return or ship line with Action code 'Customer Item' on an existing Repair Order.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.