Including Invoice Copies Sends Duplicate Letters to The Printer, But Not in the PDF. (Doc ID 1517028.1)

Last updated on MARCH 08, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 11-NOV-2014***

Symptoms

IEX: Send Dunning to Delinquent Customers creates Dunning Letters and spawns the IEX: Bulk XML Delivery process.
The output from the concurrent process shows that 10 letters are correctly created. However, when this output prints, it actually prints each letter multiple times.  
This only occurs when Send Copy is used.

Letter 1
Letter 2
Letter 1,2
Letter 1,2,3 and so on.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms