Order Header Remains In "Booked" Status Where As All The Lines Are In "Closed" / "CANCELLED" Status (Doc ID 1517127.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
---------------
After all the order lines are closed order header is not closing.

EXPECTED BEHAVIOR
-----------------------
Once all the order lines are closed order header should be at CLOSED status.

STEPS
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1. Responsibility: BC Order Management Super User
2. Orders, Returns > Order Organizer
3. Query for the problem order
4. Header remains in status BOOKED with Open_Flag = Y
5. Lines are in status CLOSED status with Open_Flag = N

Cause

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