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Unable To Change Quantity For Extended Warranty On Sales Order Line (Doc ID 1517445.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Order Management - Version 11.5.9-11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

When attempting to change order quantity of a service item on an Entered order,
the following error occurs.

ERROR
-----------------------
You must cancel an amount equal to the full allowed cancel quantity


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Sales Orders
3. Enter order with service item
4. Attempt to change ordered quantity of service item

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change the ordered quantity of a service item.

Cause

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In this Document
Symptoms
Cause
Solution
References

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