Unable To Change Quantity For Extended Warranty On Sales Order Line
(Doc ID 1517445.1)
Last updated on JULY 22, 2020
Applies to:
Oracle Order Management - Version 11.5.9-11.5.10 to 12.1.3 [Release 11.5 to 12.1]Oracle Order Management - Version 12.2.8 to 12.2.8 [Release 12.2]
Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Trx Changes & Cancellations
When attempting to change order quantity of a service item on an Entered order,
the following error occurs.
ERROR
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You must cancel an amount equal to the full allowed cancel quantity
STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Sales Orders
3. Enter order with service item
4. Attempt to change ordered quantity of service item
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot change the ordered quantity of a service item.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |