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Unable To Change Quantity For Extended Warranty On Sales Order Line (Doc ID 1517445.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle Order Management - Version 11.5.9-11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Oracle Order Management - Version 12.2.8 to 12.2.8 [Release 12.2]
Information in this document applies to any platform.


On : 12.1.3 version, Trx Changes & Cancellations

When attempting to change order quantity of a service item on an Entered order,
the following error occurs.

You must cancel an amount equal to the full allowed cancel quantity

The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Sales Orders
3. Enter order with service item
4. Attempt to change ordered quantity of service item

The issue has the following business impact:
Due to this issue, users cannot change the ordered quantity of a service item.


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