Unable To Change Quantity For Extended Warranty On Sales Order Line
(Doc ID 1517445.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Order Management - Version 11.5.9-11.5.10 to 12.1.3 [Release 11.5 to 12.1] Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Trx Changes & Cancellations
When attempting to change order quantity of a service item on an Entered order, the following error occurs.
ERROR ----------------------- You must cancel an amount equal to the full allowed cancel quantity
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Order Management responsibility 2. Navigation: Orders,Returns>Sales Orders 3. Enter order with service item 4. Attempt to change ordered quantity of service item
BUSINESS IMPACT ----------------------- The issue has the following business impact: Due to this issue, users cannot change the ordered quantity of a service item.
Cause
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