Customer Form Error: Unexpected Error When Trying To Open SEPA Debit Authorization Page For One Customer (Doc ID 1518070.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

In 11.5.10.2, the following error message is received when users try to open SEPA Debit Authorization page in Customers Standard form (ARXCUDCI) :

Error Details
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Error Page
  
  Exception Details.
  
 oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_NO_REGION_CODE. Tokens: REGION = null; REGIONAPPLID = -1;
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1223)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2011)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:511)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:432)
at _oa__html._OA._jspService(_OA.java:84)
...
...
## Detail 0 ##
oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_NO_REGION_CODE. Tokens: REGION = null; REGIONAPPLID = -1;
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeData(OAWebBeanFactoryImpl.java:3518)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(OAWebBeanFactoryImpl.java:3470)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1011)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:511)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:432)
at _oa__html._OA._jspService(_OA.java:84)
...
...

The issue only happens for this one customer.


Steps to reproduce:
Responsibility: Receivable Manager
Navigation: Customers > Standard

-Query for customer
-Select an address and click open button
-On the Customer Addresses form, select the Payment Methods tab
-Click on the Tools from the menu bar, and select AR_SEPA_DEBIT_AUTHORIZATION. The error appears.

Cause

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