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Service Contracts Concurrent Program for Reassigning Resources Assigns Salesrep Based on Vendor, Not Customer State (Doc ID 1518312.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 20-Feb-2013

Goal

Service Contracts Concurrent Program for Reassigning Resources Assigns Salesrep Based on Vendor, Not Customer State.
How to configure the system so that the territories for service contracts using 'State' as the transaction qualifier, consider the 'Customer State' rather than the 'Vendor State' on the contract?
 

Solution

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In this Document
Goal
Solution
References


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