Save Icon Disabled In Ebusiness Center Form Creating Service Requests (Doc ID 1518802.1)

Last updated on JANUARY 14, 2016

Applies to:

Oracle TeleSales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3, not able to save service request from Ebusiness center, no error, Save icon is disabled.


Steps To Reproduce
=================
Telesales Agent responsibility
Click ebusiness Center form
Query a Person record.
Go to Service Request TAB
enter SR details.
But can't save - as save Icon is disabled

Cause

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