My Oracle Support Banner

Intermittent Performance Issue or Mouse Focus Loss in Collections Agent Form or Tabs (Doc ID 1518832.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

While working in the Collections Agent (IEXRCALL) form, the form freezes and the session needs to be restarted.   Or, you may find that the Tabs are appearing blank and may also freeze.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.