Intermittent Performance Issue or Mouse Focus Loss in Collections Agent Form or Tabs (Doc ID 1518832.1)

Last updated on JUNE 09, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

While working in the Collections Agent (IEXRCALL) form, the form freezes and the session needs to be restarted.   Or, you may find that the Tabs are appearing blank and may also freeze.

Cause

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