AME Related Expense Reports Are Being Automatically Approved If No Response Occurs From First Approver (Doc ID 1518854.1)

Last updated on MAY 22, 2023

Applies to:

Symptoms

After submitting an expense report for Approval with the AME feature enabled, the parent workflow shows NO_RESPONSE (AME_APPROVER_RESPONSE attribute value) from AME subprocess yet Manager (Spending) Approval Process/AME Approval Process returned a value of COMPLETE APPROVED when no Approval was given. The result is that the expense report was 'automatically' manager approved even though no manager responded to any Request Approval from Approver Notification.

Steps to Recreate
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1) Submit an expense report with AME enabled.
2) Parent workflow is created. It in turn spawns child workflow AME process "AME Approval Process" which in turn sends a Request Approval from Approver Notification to a manager determined by AME
3) No manager response is given in two time out periods.
4) The first child workflow process closes with a result of NO_RESPONSE
5) A second child workflow AME process "AME Approval Process" which in turn sends a Request Approval from Approver Notification to a manager determined by AME
6) Again no manager response is given in two time out periods.
7) The second child workflow process closes with a result of NO_RESPONSE
8) The parent workflow unexpectedly contains without error and shows Manager (Spending) Approval Process/AME Approval Process returned a value of COMPLETE APPROVED when no Approval was given

Expected Behavior
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The parent workflow for Manager (Spending) Approval Process/AME Approval Process should not have returned a value of COMPLETE APPROVED when no Approval was given.
No Repsonse should have triggered "AME Approval Process/Find Approvers/ Span Child Process/ Check Approval Complete" again.

Cause