Receive Intermittent Error You Have Encountered An Unexpected Error. Please Contact Your System Administrator

(Doc ID 1519012.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Applications Technology Stack - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

Oracle Applications 12.0.6

Users are intermittently receiving the following error when using self service web applications.

You have encountered an unexpected error. Please contact your system administrator.

javacache.log shows the following error stack


[ias] [ERROR] [] [cache]
oracle.ias.cache.CacheFullException: The cache is full.
at oracle.ias.cache.CacheHandle.findObject(Unknown Source)
at oracle.ias.cache.CacheHandle.putObject(Unknown Source)
at oracle.ias.cache.CacheAccess.put(Unknown Source)
at oracle.ias.cache.CacheAccess.put(Unknown Source)
at oracle.apps.jtf.cache.IASCacheProvider.put(IASCacheProvider.java:1007)
at oracle.apps.jtf.cache.CacheManager.putInternal(CacheManager.java:4984)
at oracle.apps.jtf.cache.CacheManager.put(CacheManager.java:5113)
at oracle.apps.jtf.cache.CacheManager.put(CacheManager.java:3419)
at oracle.apps.jtf.cache.CacheManager.put(CacheManager.java:3394)
at oracle.apps.fnd.framework.mds.cache.ATGCacheMgrDelegateImpl.put(ATGCacheMgrDelegateImpl.java:261)
at oracle.adf.mds.internal.BaseCache.put(BaseCache.java:466)
at oracle.adf.mds.internal.BaseCache.createPath(BaseCache.java:205)
at oracle.adf.mds.internal.jbo.JBODefManagerHelper.getSubstitution(JBODejava:fManagerHelper.235)
at oracle.adf.mds.internal.jbo.JBODefManagerHelper.getSubstitution(JBODefManagerHelper.java:178)
at oracle.adf.mds.internal.jbo.JBODefManagerHelper.listBindings(JBODefManagerHelper.java:124)
at oracle.adf.mds.jbo.JBODefManager.listBindings(JBODefManager.java:100)
at javax.naming.InitialContext.listBindings(InitialContext.java:406)
at oracle.jbo.mom.DefinitionManager.findSubstituteName(DefinitionManager.java:451)
at oracle.jbo.mom.DefinitionManager.findDefinitionObject(DefinitionManager.java:411)
at oracle.jbo.mom.DefinitionManager.findDefinitionObject(DefinitionManager.java:358)
at oracle.jbo.mom.DefinitionManager.findDefinitionObject(DefinitionManager.java:340)
at oracle.jbo.server.MetaObjectManager.findMetaObject(MetaObjectManager.java:700)
at oracle.jbo.server.ApplicationModuleDefImpl.findDefObject(ApplicationModuleDefImpl.java:232)
at oracle.jbo.server.ApplicationModuleImpl.createApplicationModule(ApplicationModuleImpl.java:1077)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.createApplicationModule(OAWebBeanContainerHelper.java:468)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:248)
at oracle.apps.fnd.framework.webui.beans.layout.OAContentContainerBean.processRequest(OAContentContainerBean.java:348)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
at oracle.apps.fnd.framework.webui.beans.layout.OACellFormatBean.processRequest(OACellFormatBean.java:411)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
at oracle.apps.fnd.framework.webui.beans.layout.OARowLayoutBean.processRequest(OARowLayoutBean.java:347)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
at oracle.apps.fnd.framework.webui.beans.layout.OATableLayoutBean.processRequest(OATableLayoutBean.java:353)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
at oracle.apps.fnd.framework.webui.beans.layout.OAStackLayoutBean.processRequest(OAStackLayoutBean.java:350)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1166)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2496)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1892)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:536)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:424)
at _OA._jspService(_OA.java:209)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:627)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:376)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:595)

]] 

Cause

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