Transactions Workbench: Credit Memo Has Incorrect Quantity (Rule Method = Unit)

(Doc ID 1519175.1)

Last updated on FEBRUARY 02, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

If the Credit memo is created for a very small portion of invoice, the quantity of credit memo is coming as 0.

Example:
Responsibility:  Receivables
Navigation:  Transactions > Transactions > Query Invoice
Go To:  Actions > Credit
Credit only small amount (ex. 1K$ of 1M$) and Save
Open Line Items window of newly created CM
You will see that quantity is ZERO, in spite of the Amount is correct.



Cause

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