Contract Coverage Applied On Charge Lines Created By Debrief For Hours Outside The Coverage Times
(Doc ID 1519444.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On : 12.1.3 version, Charges UI, APIs, and schema
The Contract Coverage percentage is applied to charge lines for hours that fall outside the contrace coverage hours.
Contract coverage is not applicable on debrief hours outside the contract coverage hours, and the Charge lines should be fully charged.
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