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Contract Coverage Applied On Charge Lines Created By Debrief For Hours Outside The Coverage Times (Doc ID 1519444.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
---------------
The Contract Coverage percentage is applied to charge lines for hours that fall outside the contrace coverage hours.

EXPECTED BEHAVIOR
-----------------------
Contract coverage is not applicable on debrief hours outside the contract coverage hours, and the Charge lines should be fully charged.

 



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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