Notification Preference Gets Set To DISABLED Due To The Error SMTPSendFailedException: 421 4.4.1 Connection timed out (Doc ID 1520060.1)

Last updated on JUNE 27, 2016

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

On R12.1.3, when using Workflow Notification Mailer to send Workflow Email Notifications, it is observed that notifications are having their mail_status set to FAILED, and the user's notification_preference gets set to  DISABLED.

The error messages are captured in the Workflow Mailer log file are as follows:

[Nov 11, 2012 2:51:52 PM GST]:1352631112440:-1:-1:myhost.mydomain:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:1746963425:50787:1352630445751:4:ERROR:[SVC-GSM-WFMLRSVC-2497869-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:SendFailedException when sending the notification id 33547690-> com.sun.mail.smtp.SMTPSendFailedException: 421 4.4.1 Connection timed out

[Nov 11, 2012 2:51:52 PM GST]:1352631112440:-1:-1:myhost.mydomain:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:1746963425:50787:1352630445751:4:ERROR:[SVC-GSM-WFMLRSVC-2497869-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:SendFailedException -> com.sun.mail.smtp.SMTPSendFailedException: 421 4.4.1 Connection timed out

[Nov 11, 2012 2:51:52 PM GST]:1352631112440:-1:-1:myhost.mydomain:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:1746963425:50787:1352630445751:4:ERROR:[SVC-GSM-WFMLRSVC-2497869-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:The exception contains the string -> Connection timed out or EOF

[Nov 11, 2012 2:51:52 PM GST]:1352631112440:-1:-1:myhost.mydomain:-1:-1:1:20420:SYSADMIN(0):-1:Thread[JavaMail-EventQueue,5,outboundThreadGroup]:1746963425:50787:1352630450380:17:ERROR:[SVC-GSM-WFMLRSVC-2497869-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.messageNotDelivered(TransportEvent)]:Email to [[SYSADMIN <username@mymail.com>]] was not accepted for delivery.

[Nov 11, 2012 2:51:52 PM GST]:1352631112440:-1:-1:myhost.mydomain:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:1746963425:50787:1352630445751:4:ERROR:[SVC-GSM-WFMLRSVC-2497869-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:Waiting for 2sec to get messageNotDelivered() API called before removing the email addresses from Invalid list
[Nov 11, 2012 2:51:52 PM GST]:1352631112441:-1:-1:myhost.mydomain:-1:-1:1:20420:SYSADMIN(0):-1:Thread[JavaMail-EventQueue,5,outboundThreadGroup]:1746963425:50787:1352630450380:17:ERROR:[SVC-GSM-WFMLRSVC-2497869-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.messageNotDelivered(TransportEvent)]:Adding the email address SYSADMIN <username@mymail.com> to INVALID List

 

 

Cause

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