Auto Commit Task Concurrent Program Commits Task Which Have Not Received Customer Confirmation (Doc ID 1520244.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Using the Concurrent Program Requests it is found that the auto commit task program is committing tasks that do not yet have customer confirmation.

It is expedted that only tasks that require customer confirmation will get committed to technicians.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create task that requires customer confirmation
2. schedule task to a resource
3. Run auto commit program.
4. task is committed without having customer confirmation



Cause

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