Returning The Cart In Punchout Goes To Login Page And An Error Occurs (Doc ID 1520258.1)

Last updated on MARCH 10, 2016

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When returning cart from punchout to a supplier site the following error occurs.
If using Chrome or FireFox, no error occurs.
The issue is specific for IE 8 over Windows 7.

Checked already <Note 1239057.1> Using Sun JRE 1.6.0_22 For Forms in E-Business Suite
and already have Disabled 'Protected Mode' in Internet Explorer 8 (Only for Windows Vista and Windows 7)

ensured that the following profiles are set as follows at the Site level:
- FND: Passivation Level = Request
- FND: Session Timeout Recovery Enabled = Yes
- ICX:Session Timeout = 30 (at least)


ERROR
-----------------------
java.lang.NullPointerException
  at oracle.apps.icx.punchout.webui.PunchoutCallbackCO.processRequest(PunchoutCallbackCO.java:107)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:600)
  at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
  at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1182)
  at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:968)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:935)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:659)
  at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
  at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:968)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to iProcurement
2. Click on Supplier punchout
3. When returning to iProcurement the item, user is prompted to log in.
4. User logs in and then the error occurs.


Cause

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