Service Start Date와 Service End Date가 없이 Service Line이 AR로 Interface 됨 (Doc ID 1520376.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms



Order line을 Fulfill activity 안에서 progress 하려고 할 때 Workflow Background Process log file에 다음과 같은 error가 발생합니다.


ERROR
-----------------------
...
ENTERING UPDATE_SERVICE_DATES: 6839604 ,
ENTERING GET_SERVICE_DURATION
ENTERING GET_SERVICE_START
LINE ID PASSED IS 6839604
OKS_OMINT_PUB.GET_SVC_SDATE RETURNED STATUS:E
EXITING GET_SERVICE_START
EXITING UPDATE_SERVICE_DATES: ,
After calling update_service_lines()
...


STEPS
-----------------------
Issue는 아래 절차에 따라 재현될 수 있습니다:

1. Order line에 대한 workflow background process를 실행합니다.

2. Log file을 검토합니다.

 

Cause

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