Mobile Field Service (MFS): Some Service Requests And Tasks Are Not Getting Synchronized To The Mobile Client Laptop
(Doc ID 1520520.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Mobile Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
On 11.5.10.2 -
Some Service Requests (SR) and Tasks are not getting synchronized to the mobile Client laptop even though the records exist in the Access tables (%_ACC).
This causes technicians to not see tasks on the client or realize they have been assigned tasks.
Changes
Re-installing the client will cause the missing tasks to be downloaded to the client.
Steps:
1. Created SR/Task
2. Assign the task to the the Mobile Field Service Technician
3. Check the data in Access tables (CSL_JTF_TASKS_ACC, CSL_JTF_TASK_ASS_ACC, CSL_HZ_PARTIES_ACC, CSL_HZ_PARTY_SITES_ACC and CSL_CS_INCIDENTS_ALL_ACC) and ASG_SYSTEM_DIRTY_QUEUE
4. Login to MFS client and sync the device.
=> SR/Task is not downloaded to the client
(Data is not in the ASG_SYSTEM_DIRTY_QUEUE)
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |