Mobile Field Service (MFS): Some Service Requests And Tasks Are Not Getting Synchronized To The Mobile Client Laptop

(Doc ID 1520520.1)

Last updated on FEBRUARY 15, 2018

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 -

Some Service Requests (SR) and Tasks are not getting synchronized to the mobile Client laptop even though the records exist in the Access tables (%_ACC).

This causes technicians to not see tasks on the client or realize they have been assigned tasks.

 

Changes

Re-installing the client will cause the missing tasks to be downloaded to the client.

Steps:

1. Created SR/Task
2. Assign the task to the the Mobile Field Service Technician
3. Check the data in Access tables (CSL_JTF_TASKS_ACC, CSL_JTF_TASK_ASS_ACC, CSL_HZ_PARTIES_ACC, CSL_HZ_PARTY_SITES_ACC and CSL_CS_INCIDENTS_ALL_ACC) and ASG_SYSTEM_DIRTY_QUEUE
4. Login to MFS client and sync the device.

=> SR/Task is not downloaded to the client
     (Data is not in the ASG_SYSTEM_DIRTY_QUEUE)

Cause

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