MFS: Some Service Requests And Tasks Are Not Getting Synchronized To The Mobile Client Laptop (Doc ID 1520520.1)

Last updated on MAY 11, 2017

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 11-MAY-2017**

Symptoms

On : 11.5.10.2

Some Service requests and tasks are not getting Synchronized to the mobile Client laptop even though the records exist in the Access tables.

This causes technicians to not see tasks on the client or realize they have been assigned tasks.

Re-installing the client will cause the missing tasks to be downloaded to the client.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Created SR/Task
2. Assign the task to the the mobile Field Service Technician
3. Check the data in Access tables (CSL_JTF_TASKS_ACC, CSL_JTF_TASK_ASS_ACC, CSL_HZ_PARTIES_ACC, CSL_HZ_PARTY_SITES_ACC and CSL_CS_INCIDENTS_ALL_ACC) and ASG_SYSTEM_DIRTY_QUEUE
4. Login to MFS client and sync the device.
5. SR/Task is not downloaded to the client
(Data is not in the ASG_SYSTEM_DIRTY_QUEUE)

 

Cause

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