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Service Request Form Errors When User Profile ICX: Date Format Mask Is Different (Doc ID 1520540.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.


The profile option ICX: Date format mask is "31-DEC-1999" at the Site level, but some users need to have it set up as "12/31/1999".
However, when saving Users get the error:

Please enter date value 07-NOV-12 in correct format MM/DD/RRRR HH24:MI:SS


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