Assign Territory Access Fails After Have Created Custom Matching Attributes (Doc ID 1520828.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Sales Foundation - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

After have created custom matching attribute , for Sales using the account transaction, and added it to a Territory setup, the 'Assign Territory Access' for New & Total mode fails Oracle Sales Administrator -> Concurrent Requests -> Run, it ends in error.

ERROR
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No active transaction sql in jty_trans_usg_pgm_sql corresponding to usage : -1001 transaction : -1002 program name : SALES/ACCOUNT PROGRAM

STEPS
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The issue can be reproduced at will with the following steps:


1. Created and added custom attribute, for Sales usage, following instructions in Oracle Territory Manager Implementation guide, section 'A Creating Custom Matching Attributesattribute'.


2. The attribute could be assigned to a Territory , via the Territory admin UI  .

 

3. Ran the STAR program successfully.


4. Ran the 'Assign Territory Access' for Total or  New mode, got the error.

Cause

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