Send Remittance RightFax Server Timeout: Connection timed out while waiting response from server (Doc ID 1521446.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

Oracle Payments - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Goal

How to configure the Remittance Advice to use RightFax?

Action : Applied <Patch 12961561>:R12.IBY.B to deliver profile option 'IBY: Fax for delivering Separate Remittance Advice'.  

Post-patch testing fails as per the Send Separate Remittance Advice (IBY_FD_SRA_FORMAT) log file extract below:

Copy of extract
...
Finished extract and formatting.
Got user profile IBY_XDO_DELIVERY_CFG_FILE: /ora-tech/app/appldev/apps/apps_st/appl/xdo/12.0.0/resource/xdodelivery.cfg
File /ora-tech/app/appldev/apps/apps_st/appl/xdo/12.0.0/resource/xdodelivery.cfg exists and is readable with size 594
Before Fetching faxType: null
Trying to fetch Fax Type
After fetching faxType : R
After Fetching faxType: R
Preparing for Right fax delivery
setting RightFax User
setting RightFax Number
right fax server host: null
right fax server port: null
right fax printer name: null
Recipient fax number: NNNNNNNNNN
before calling XDO req.setDocument()
before calling XDO req.submit()
oracle.apps.xdo.delivery.DeliveryException: Connection timed out while waiting response from server. (timeout = 60000)
at oracle.apps.xdo.delivery.http.HTTPClient.submitRequest(HTTPClient.java:573)
at oracle.apps.xdo.delivery.rightfax.RightFaxDeliveryRequestHandler.submitRequest(RightFaxDeliveryRequestHandler.java:144)
at oracle.apps.xdo.delivery.AbstractDeliveryRequest.submit(AbstractDeliveryRequest.java:1270)
at oracle.apps.iby.scheduler.SRAAndPayerNotif.doElectronicProcessing(SRAAndPayerNotif.java:854)
at oracle.apps.iby.scheduler.SRAAndPayerNotif.runSRA(SRAAndPayerNotif.java:404)
at oracle.apps.iby.scheduler.SRAAndPayerNotif.runProgram(SRAAndPayerNotif.java:204)
at oracle.apps.iby.scheduler.FDSeparateRemittanceAdvice.runProgram(FDSeparateRemittanceAdvice.java:48)
at oracle.apps.fnd.cp.request.Run.main(Run.java:157)

oracle.apps.iby.exception.PSException: Error: an error occurred while calling XML Publisher delivery API.
at oracle.apps.iby.scheduler.SRAAndPayerNotif.doElectronicProcessing(SRAAndPayerNotif.java:867)
at oracle.apps.iby.scheduler.SRAAndPayerNotif.runSRA(SRAAndPayerNotif.java:404)
at oracle.apps.iby.scheduler.SRAAndPayerNotif.runProgram(SRAAndPayerNotif.java:204)
at oracle.apps.iby.scheduler.FDSeparateRemittanceAdvice.runProgram(FDSeparateRemittanceAdvice.java:48)
at oracle.apps.fnd.cp.request.Run.main(Run.java:157)

Error: an error occurred while calling XML Publisher delivery API.
An error occurred. Roll back any changes.
Done roll back changes.
Request completed in error.

The customer reports "...it now looks at the rightfax channel. when sending it to the rightfax server it doesn't get a valid response back. It gives a connection timeout error. The document is sent to the RighFax server but it then fails due to a FCL error."

So require confirm on what type of integration is supported with the Right Fax Server?

 

Solution

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