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Getting Error Message For Approval List Could Not Be Generated For The Approved Requisition When Viewing Approval History. (Doc ID 1521567.1)

Last updated on NOVEMBER 10, 2017

Applies to:

Oracle iProcurement - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to view the Approval history, the following error occurs.

  -- Error
  Error
  Approval List could not be generated. Please contact your System
  Administrator to review AME rules setup.

  -- What is working
  No errors are shown if the below profile is set :
     POR: Display Graphical Approval List = No

   -- Steps
  The issue can be reproduced at will with the following steps.
  1. Currently customer needs the profile :
     POR: Display Graphical Approval List = Yes
    as they need to see the approval graph.
  2. Employee who was involved in approval of a requisition is now terminated.

  3. Requisition was already approved earlier.
  3. NOw as a preparer navigate to iProcurement -> Requisition -> click on the  Approved hyperlink of the requisition and in ApprovalHistoryPG.xml page it
  shows the errors .

  4. Also similar issue is seen when opening the old notification of approval
  ie :  Purchase Requisition XXXX has been approved
  It shows similar errors.

  NOTE : Errors are seen in the Approval Graph which should perhaps not check the employee setup again as document is already approved.

  -- Business Impact
  The issue has the following business impact:
  Due to this issue, users see this confusion and can not see the approval graph correctly.

Cause

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