Service Request : Task Cannot Be Reassigned To Other Resource When Task Is Debriefed (Doc ID 1521604.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 15-SEP-2014***

Symptoms

*Symptoms
Briefly describe the symptoms of the problem. Remember to delete any customer specific information

 On 12.1.3, Service Request form, Task Tab

 

When a task is debriefed, the Task cannot be reassigned to another resource on the Service Request task tab.

When saving a new assignee for such a task, this error message is displayed:

This task assignment has already been debriefed. You can no longer change the assignee or delete the task assignment. Error returned from Internal API hook. Procedure name is CSF_DEBRIEF_PVT.TASK_ASSIGNMENT_PRE_UPDATE(APPL_ID=513)

 

Cause

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