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Service Request : Task Cannot Be Reassigned To Other Resource When Task Is Debriefed (Doc ID 1521604.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When a Task is debriefed, the Task cannot be reassigned to another resource on the Service Request Tasks tab.

When saving a new assignee for such a task, the following error message is displayed:

This task assignment has already been debriefed.
You can no longer change the assignee or delete the task assignment.
Error returned from Internal API hook. Procedure name is CSF_DEBRIEF_PVT.TASK_ASSIGNMENT_PRE_UPDATE(APPL_ID=513)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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