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Service Request Charges Tab Inventory Organization LOV Not Working After CS Patch 14613618 (Oct '12) (Doc ID 1522115.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1.3 - Charges UI, APIs, and schema

Actual Behavior

After applying CS Patch 14613618 (October 2012 Cumulative patch), the Inventory Organization list of values (LOV) on the Charges tab - Order details table is empty.

Expected Behavior

LOV's (List of Values) should display the Inventory Organizations.

Steps to Reproduce

(R) Customer Support
(N) Service Requests > Find/Create Service Requests
 - Enter SR information
 - Click on Charges tab
 - In Order Details subtab, select Inventory Organization.

 => The LOV has no values.
 => FRM-41830: List of Values contains no entries.

Changes

 <Patch 14613618:R12.CS.B> - 12.1.3:BUG FIXES FOR CS: OCT'12 PATCH was applied

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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