Last updated on SEPTEMBER 06, 2016
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On 12.1.3 - Charges UI, APIs, and schema
ACTUAL BEHAVIOR
---------------
After applying CS Patch 14613618 (October 2012 Cumulative patch), the Inventory Organization list of values (LOV) on the Charges tab - Order details table is empty.
EXPECTED BEHAVIOR
-----------------------
LOV's should display the Inventory Organizations.
STEPS
-------
The issue can be reproduced at will with the following steps:
(R) Customer Support
(N) Service Requests > Find/Create Service Requests
- Enter SR information
- Click on Charges tab
- In Order Details subtab, select Inventory Organization.
=> The LOV has no values.
=> FRM-41830: List of Values contains no entries.
Changes
Patch 14613618:R12.CS.B - 12.1.3:BUG FIXES FOR CS: OCT'12 PATCH was applied
Cause
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