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MFS - R12.1.3 - Note Type Mapping For Service Request Tasks Shows Note Types Mapped to Other Sources (Doc ID 1524069.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

The list of values for Note Types on the Mobile Field Service laptop displays too many values. It would be expected it only shows note types that are mapped to the selected source object (e.g. Task or Service Request), plus all note types that are not mapped to anything. This is the standard behaviour in most places in E-Business Suite. Why is it also showing note types that are mapped to e.g. 'Campaign Activity'?
 

Solution

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In this Document
Goal
Solution
References


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