Create Case In Agent Dashboard for Person Without Address Gives Error Java.lang.NullPointerException

(Doc ID 1524459.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

Create Case in Agent Dashboard causes exception when no address is present for the Person



ERROR
-----------------------
java.lang.NullPointerException
at oracle.apps.cs.csz.address.webui.IncidentAddressCO.initCreateIncidentAddressCommonVO(IncidentAddressCO.java:




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Case Worker
Navigation: Case Management > Agent Dashboard > Party Search, pick a person without an address > Cases (tab) > Create Case (button)


Cause

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