Create Case In Agent Dashboard for Person Without Address Gives Error Java.lang.NullPointerException
(Doc ID 1524459.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Support - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version,
Create Case in Agent Dashboard causes exception when no address is present for the Person
ERROR
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java.lang.NullPointerException
at oracle.apps.cs.csz.address.webui.IncidentAddressCO.initCreateIncidentAddressCommonVO(IncidentAddressCO.java:
STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Case Worker
Navigation: Case Management > Agent Dashboard > Party Search, pick a person without an address > Cases (tab) > Create Case (button)
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |