My Oracle Support Banner

Accounting Rule Start Date Incorrect on Credit Memo Created by Contract Termination (Doc ID 1524468.1)

Last updated on AUGUST 06, 2021

Applies to:

Oracle Receivables - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Service Contracts - Version to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


When a sub line is terminated on service contract and interfaced to AR, accounting rule start date is populated as contract start date (bill from date) instead of termination date

Expected Behaviour
Accounting rule start date should be termination date

Steps to reproduce:
The issue can be reproduced at will with the following steps.

1. Login to Service Contracts Manager responsibility
2. Open a contract and terminate a sub line.
3. Run Service contracts Main Billing program. In billing history, Bill From is populated as Termination date
4. Run Auto-invoice import program and import the billing lines to AR.
5. Check the credit memo in AR. Rule start date is populated as contract start date/Bill From of original cycle instead of termination date.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.