When Creating Or Using A Quick Code In The Tracking Event UI (User Interface) An Error Is Encountered: "Quick code is not valid for this action" Or "No root element". (Doc ID 1524684.1)

Last updated on AUGUST 26, 2020

Applies to:

Symptoms

On OTM version 6.3.0 version.

When attempting to use or create a Quick Code in the Tracking Event UI (User Interface), one of the following error occurs.

ERROR
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"No root element"

"Quick code is not valid for this action"


STEPS
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The issue can be reproduced at will with the following steps:

1 - Logged onto an internal OTM 6.3 system.

2 - Navigated to: Fleet Management > Visibility > Tracking Event.

3 - Clicked NEW.

4 - Next to the field 'Quick Code' clicked on teh 'l' button.

5 - Select any of the public Quick Codes that is listed, I used CPT.

6 - Click Finished.

7 - The window closes and a new error window opens, with the following error:

"No root element"

NOTE: The Tracking even cannot be used from this point.

8 - Repeat steps 2, 3 and 4.

9 - In step 5 select a Quick code that was created by a User (a quick code with a domain name in front of it).

10 - The following error is displayed:

"Quick code is not valid for this action"

11 - Repeat steps two and 3.

12 - Click the 'n' button next to the field Quick Code.

13 - Enter the ID (any ID can be used).

14 - Populate the other required fields.

15 - Click Finished.

16 - The window closes and the following error is displayed:

"Quick code is not valid for this action"

Quick codes cannot be used.

Cause

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