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When Creating Or Using A Quick Code In The Tracking Event UI (User Interface) An Error Is Encountered: "Quick code is not valid for this action" Or "No root element". (Doc ID 1524684.1)

Last updated on AUGUST 26, 2020

Applies to:

Oracle Transportation Management - Version 6.3.0 to 6.3.1 [Release 6.3]
Information in this document applies to any platform.


On OTM version 6.3.0 version.

When attempting to use or create a Quick Code in the Tracking Event UI (User Interface), one of the following error occurs.


"No root element"

"Quick code is not valid for this action"

The issue can be reproduced at will with the following steps:

1 - Logged onto an internal OTM 6.3 system.

2 - Navigated to: Fleet Management > Visibility > Tracking Event.

3 - Clicked NEW.

4 - Next to the field 'Quick Code' clicked on teh 'l' button.

5 - Select any of the public Quick Codes that is listed, I used CPT.

6 - Click Finished.

7 - The window closes and a new error window opens, with the following error:

"No root element"

NOTE: The Tracking even cannot be used from this point.

8 - Repeat steps 2, 3 and 4.

9 - In step 5 select a Quick code that was created by a User (a quick code with a domain name in front of it).

10 - The following error is displayed:

"Quick code is not valid for this action"

11 - Repeat steps two and 3.

12 - Click the 'n' button next to the field Quick Code.

13 - Enter the ID (any ID can be used).

14 - Populate the other required fields.

15 - Click Finished.

16 - The window closes and the following error is displayed:

"Quick code is not valid for this action"

Quick codes cannot be used.


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