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Manually adjusted Invoice Related Claim and settled with Claim Writeoff. Adjustment has no Trade Management Reference. (Doc ID 1525135.1)

Last updated on JULY 03, 2019

Applies to:

Oracle Trade Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Invoice related claim, manually adjusted INV and settled claim with writeoff. ADJ has no TM reference


Created a new invoice related claim (Deduction) then manually adjusted the Transaction then settled the deduction claim with transaction write-off using "Mass Settlement".
No new adjustment was created on the Invoice nor the existing adjustment refers back to the Trade management claim.

Adjustment should have Trade management reference or after settling the claim(Deduction) with write-off an over adjustment should have been done on the invoice, as it is with credit memos

Cause

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In this Document
Symptoms
Cause
Solution
References


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