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In the Workbench -> Notes when choosing "Task # With Debrief" Or "Task #" in the View By LOV, the Debrief Notes to do not appear. (Doc ID 1525284.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.


In the Workbench Tab, the Note section includes in the View By LOV the options:
All Tasks with Debrief
Task XXXXX with Debrief
All Tasks

Only when, 'All Tasks' is used can the Debrief Notes be seen, when clicking on the Print Friendly button why is that?

Expect to be able to see the Debrief notes when choosing the Task with Debrief, View By option.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
 Navigation: Service Request - Create Service Request
  1. Create a service request
  2. Create a task and debrief line
  3. Create debrief notes
  4. On the workbench tab, select the option for viewing debrief notes
  5. click on the print friendly report
  6. the Notes doesn't get displayed




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