My Oracle Support Banner

In the Workbench -> Notes when choosing "Task # With Debrief" Or "Task #" in the View By LOV, the Debrief Notes to do not appear. (Doc ID 1525284.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

In the Workbench Tab, the Note section includes in the View By LOV the options:
All Tasks with Debrief
Task XXXXX with Debrief
All Tasks

Only when, 'All Tasks' is used can the Debrief Notes be seen, when clicking on the Print Friendly button why is that?


EXPECTED BEHAVIOR
Expect to be able to see the Debrief notes when choosing the Task with Debrief, View By option.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
 Navigation: Service Request - Create Service Request
  
  1. Create a service request
  2. Create a task and debrief line
  3. Create debrief notes
  4. On the workbench tab, select the option for viewing debrief notes
  5. click on the print friendly report
  6. the Notes doesn't get displayed


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.