Email Responses Are Stuck and Log Shows - Unable to open folder -> INBOX

(Doc ID 1525729.1)

Last updated on OCTOBER 24, 2016

Applies to:

Oracle Workflow - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

 Email responses are not being processed by the Mailer. These are stuck in the Inbox folder.

The Workflow Mailer logs shows the following:

[Jan 30, 2013 2:48:36 PM GST]:1359542916779:-1:-1:<SERVER>:<IP ADDRESS>:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:<SERVER>:<IP ADDRESS>:6447:1359541160322:11:EXCEPTION:[SVC-GSM-WFMLRSVC-47465-10006 : oracle.apps.fnd.cp.gsc.SvcComponentThreadManager.maxErrorCountReached(Connection, ProcessorException)]:BEGIN (oracle.jdbc.driver.T4CConnection@2af8f5, oracle.apps.fnd.cp.gsc.ProcessorException: Unable to open folder -> INBOX)
[Jan 30, 2013 2:48:36 PM GST]:1359542916780:-1:-1:<SERVER>:<IP ADDRESS>:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:<SERVER>:<IP ADDRESS>:6447:1359541160322:11:PROCEDURE:[SVC-GSM-WFMLRSVC-47465-10006 : oracle.apps.fnd.cp.gsc.SvcComponent.performStopError(Connection, Exception)]:BEGIN (oracle.jdbc.driver.T4CConnection@2af8f5, oracle.apps.fnd.cp.gsc.ProcessorException: Unable to open folder -> INBOX)

 

 

Cause

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