How do we Set a Strategy OnHold or Cancel the Strategy via the UserInterface (IEXRCALL - Collections Agent Form)?

(Doc ID 1525928.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You are unable to set a Strategy to OnHold or Cancelled through the User Interface (IEXRCALL- Collections Agent form)

Cause

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