Receipts Workbench Issue: AR Cash Application Work Queue - Users not Avialable in List of Values (Doc ID 1526001.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Receivables - Version 12.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In the Customer Standard Form, when you search for a customer, the Match Results return multiple rows for the same party.

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Setup > Receipts > Cash Application Owner Assignment > Rules List TAB > Create Rule (Button)

  1. Assign a rule name
  2. Attempt to choose a user from the User Name LOV and the LOV does not contain the complete list of users that should be available.

Cause

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