Receipts Workbench Issue: Receipt Summary Invoked From Receipt Batch Not Showing Any Records
Last updated on NOVEMBER 20, 2013
Applies to:Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.
Attempting to view receipts through the Receipts Summary form and the receipt from a batch does not display.
Enter a batch and a receipt to that batch
Go back to the Batch to see the status
Click on the Receipts button to enter additional receipts
A blank Receipts Summary window appears and does not display the receipt(s) that were previously entered.
Navigation: Receipts > Batches
Following fields are defaulted:
Batch Source: Hand Deposit - BofA (OPS)
Receipt Class: Manual Receipts-BofA
Payment Method: Check - BofA
Bank Account Number: ***********-619
As users need to enter receipts that belong to different payment methods, users null out Payment Method.
Opens Receipt Summary
Enter a receipt (Pick payment method, enter Receipt number 1, amount =100, save)
Close Receipts form
Close Receipt Summary form to go back to Batches window
Click Receipts again on the batches window
Receipt Summary window opens but no Receipts listed here.
Note: If the payment method is populated on the batch, this issue does not exist.
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