Receipts Workbench Issue: Receipt Summary Invoked From Receipt Batch Not Showing Any Records

Last updated on NOVEMBER 20, 2013

Applies to:

Symptoms

Attempting to view receipts through the Receipts Summary form and the receipt from a batch does not display.

Enter a batch and a receipt to that batch
Go back to the Batch to see the status
Click on the Receipts button to enter additional receipts
A blank Receipts Summary window appears and does not display the receipt(s) that were previously entered.

Responsibility:  Receivables
Navigation:  Receipts > Batches
Following fields are defaulted:

Batch Source: Hand Deposit - BofA (OPS)
Receipt Class: Manual Receipts-BofA
Payment Method: Check - BofA
Bank Account Number: ***********-619

As users need to enter receipts that belong to different payment methods, users null out Payment Method.

Control =2
Amount =200

Click Receipts
Opens Receipt Summary
Click New
Enter a receipt (Pick payment method, enter Receipt number 1, amount =100, save)
Close Receipts form
Close Receipt Summary form to go back to Batches window
Click Receipts again on the batches window

Receipt Summary window opens but no Receipts listed here.

Note: If the payment method is populated on the batch, this issue does not exist.

Cause