iSupport: Not Possible To Create a Return: Java.lang.NullpointerException
(Doc ID 1526278.1)
Last updated on JULY 14, 2020
Applies to:
Oracle iSupport - Version 12.0.6 to 12.0.6 [Release 12]Information in this document applies to any platform.
Symptoms
On : 12.0.6 version
Not able to Returns items through Oracle iSupport.
When returning items using iSupport the following error occurred
java.lang.NullPointerException
ERROR
-----------------------
java.lang.NullPointerException
Steps:
1. Log in to iSupport
2. Go to the Account tab
3. go to Returns tab
4. Click on “Return Items” button and enter an Order number
5. Click "Go" and on next page choose the order line
6. Click "Add to Return" -> error occurs
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |