UPK: Object Reference Not Set to an Instance of an Object Error When Upgrading to 11.1 (Doc ID 1526660.1)

Last updated on MAY 02, 2016

Applies to:

User Productivity Kit - Version 3.6.1 to 11.1.0.0 [Release 3.6.1 to 11.1]
Microsoft Windows (32-bit)

Symptoms


ENVIRONMENT
=============
UPK 3.6.1 Server
OS - Microsoft Windows 2003 /IIS 6
Browser - IE 7
PRODUCTION environment

When upgrading from 3.6.1 to 11.1, the following error message occurs:

ERROR MESSAGES
=================
System.NullReferenceException: Object reference not set to an instance of an object.
Library location: https://machine_name:443/ODSContent


REPLICATION STEPS
==================
In order to reproduce the issue, follow the below steps:

1. Run the UPK 11.1 setup on the Windows 2003 server
2. Library loader log fails with System.NullReferenceException: Object reference not set to an instance of an object.

Cause

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