How to create a new Service Request Sub-Node for the Universal Work Queue(UWQ), using the 'Define Node' Function.
(Doc ID 1527012.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle Universal Work Queue - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
Goal
The Service Request Node of the UWQ comes with the following seeded Sub-Nodes:
(R) Service
(N) Universal Work Queue
Note:
The profile: IEU: Queue: Service Requests is set to Yes to display the above.
By following this note it will be possible to add in Customized Sub-Nodes to the Service Request Node ONLY.
Note:
Oracle does not advise to edit or change any of the seeded Service Request Sub Nodes.
If the Universal Work Queue (UWQ) requires being customized to add in additional Nodes, not seeded by the Oracle Product please follow the advice in the following note:
Creating a Universal Work Queue Custom Node in Oracle Applications (Doc ID 1122776.1).
Solution
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In this Document
| Goal |
| Solution |
| Enable the 'Define Nodes' Menu option |
Copying an Existing Service Request Sub Node |
| Editing the New Sub-Node |
| Troubleshooting |
| Conclusion |
| References |