Attachment Indicator is Not Visible for Disputes in Collection Agent Form (IEXRCALL)

(Doc ID 1527174.1)

Last updated on JULY 20, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The attachment indicator is not available when an attachment exists on a dispute in the History tab of IEXRCALL.

Steps to Reproduce:
Responsibility
: Collections Agent
Navigation
: Collections > History Tab

  1. Create a dispute on an invoice.
  2. Query the dispute in the History tab, and add an attachment.
  3. Requery or refresh the tab, the attachment is there, but the attachment icon doesn't indicate an attachment is there.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms