Attachment Indicator is Not Visible for Disputes in Collection Agent Form (IEXRCALL)
Last updated on JULY 20, 2017
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
The attachment indicator is not available when an attachment exists on a dispute in the History tab of IEXRCALL.
Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Collections > History Tab
- Create a dispute on an invoice.
- Query the dispute in the History tab, and add an attachment.
- Requery or refresh the tab, the attachment is there, but the attachment icon doesn't indicate an attachment is there.
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