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Attachment Indicator is Not Visible for Disputes in Collection Agent Form (IEXRCALL) (Doc ID 1527174.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The attachment indicator is not available when an attachment exists on a dispute in the History tab of IEXRCALL.

Steps to Reproduce:
Responsibility
: Collections Agent
Navigation
: Collections > History Tab

  1. Create a dispute on an invoice.
  2. Query the dispute in the History tab, and add an attachment.
  3. Requery or refresh the tab, the attachment is there, but the attachment icon doesn't indicate an attachment is there.

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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