My Oracle Support Banner

Error - When attempting to use the Find Service Request form ORA-00904: "SLA_DURATION_2": Invalid Identifier (Doc ID 1527683.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to use the Find Service Request form the following error occurs.

ERROR
-----------------------

ORA-00904: "SLA_DURATION_2": invalid identifier
---------------------------------------------------------------------------
FRM-40505: ORACLE error: unable to perform query


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Support (R) -> Find Service
2. Error appears


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.