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Depot Repair: Unable To Import Actuals When There Is No Default Bill To On Repair Actual Tab (Doc ID 1527935.1)

Last updated on JANUARY 31, 2022

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Estimate and Actual Charges

ACTUAL BEHAVIOR
---------------
When attempting to import actuals from WIP in Depot Repair  (CSDREPLN) it is not possible to do so if the Bill To Account and the Account in the Service Request header are different because the default Bill To account information is not populated in the Repair Actuals Tab. If the default information is manually entered the import can then be carried out

EXPECTED BEHAVIOR
-----------------------
Expect the Default Bill To account and address to be correctly populated to allow the import to take place.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Part and account relationship created such that SR Owner (CUSTOMER) has a relationship with another customer account (BILLTO) which can be used as "Bill To"
2. Create a Service Request and Repair Order for CUSTOMER
3. Logistics Tab Contains Account and Bill To information for BILLTO - this is correct.
4. View Repair Actual tab. Default Bill To Account and Party is for CUSTOMER. No Bill to Address information populated.
5. Manually select the BILLTO account and Party information. BILLTO Address is populated and Wip information can be added.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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