My Oracle Support Banner

Depot Repair: Unable To Import Actuals When There Is No Default Bill To On Repair Actual Tab (Doc ID 1527935.1)

Last updated on JANUARY 31, 2022

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Estimate and Actual Charges

When attempting to import actuals from WIP in Depot Repair  (CSDREPLN) it is not possible to do so if the Bill To Account and the Account in the Service Request header are different because the default Bill To account information is not populated in the Repair Actuals Tab. If the default information is manually entered the import can then be carried out

Expect the Default Bill To account and address to be correctly populated to allow the import to take place.

The issue can be reproduced at will with the following steps:
1. Part and account relationship created such that SR Owner (CUSTOMER) has a relationship with another customer account (BILLTO) which can be used as "Bill To"
2. Create a Service Request and Repair Order for CUSTOMER
3. Logistics Tab Contains Account and Bill To information for BILLTO - this is correct.
4. View Repair Actual tab. Default Bill To Account and Party is for CUSTOMER. No Bill to Address information populated.
5. Manually select the BILLTO account and Party information. BILLTO Address is populated and Wip information can be added.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.