My Oracle Support Banner

Field Service: Dispatch Center Task Tab Detail Tab Spares Requirement Number Link Gives Error: Function not Available (Doc ID 1528324.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center

When attempting to open a parts requirement from the Dispatch Center / Spares tab by clicking on a parts requirement hyperlink, the following error occurs.

ERROR
-----------------------
Function not available to this responsibility. Change responsibilities or Contact your system administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create task - not assigned
2. create parts requirement
3. open dispatch center and query the task
4. click on spares tab
5. click on the hyperlink for parts requirement number to get the error


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.