Transaction Workbench: Regular Credit Memos Generated with NULL Amounts in RA_CUST_TRX_LINE_GL_DIST TABLE (Doc ID 1528792.1)

Last updated on FEBRUARY 13, 2013

Applies to:

Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Four Credit Memo and Invoices uploaded show incorrect data.

The Revenue Recognition did not update the amounts for the ACCOUNT_SET_FLAG = N lines where the unbilled to revenue should have been accounted.
AX is enabled, but the issue seems to be with Revenue Recognition.  The period has been closed, but this is causing imbalance GL accounting.

EXPECTED BEHAVIOR
-----------------------
Credits do not have revenue related lines to nullify the transactions from accounting standpoint and therefore effectively causing GL Imbalance.

Cause

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