Customer Statements Contain Incorrect Data When Run for a Complete Cycle -
Last updated on SEPTEMBER 29, 2017
Applies to:Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.
Attempting to run the standard Customer Statement Generation process for a complete cycle (No Customer Name range or Customer Number range used) and the system produces a large number of incorrect data.
The incorrect transactions may need to be on a customer's statement, but are showing on the WRONG statement.
Transactions are also appearing on more than one statement in the same run.
As each Transaction can only have a single CUST_TRX_ID, this is clearly incorrect.
1. Certain customers not getting any statements, when they have outstanding non-disputed transactions;
2. Certain customers are showing incorrect statements (with different figures in two Statement runs, despite data not having changed)
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