My Oracle Support Banner

Customer Statements Contain Incorrect Data When Run for a Complete Cycle - (Doc ID 1528872.1)

Last updated on JULY 10, 2020

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


Attempting to run the standard Customer Statement Generation process for a complete cycle (No Customer Name range or Customer Number range used) and the system produces a large number of incorrect data.

The incorrect transactions may need to be on a customer's statement, but are showing on the WRONG statement.

Transactions are also appearing on more than one statement in the same run.

As each Transaction can only have a single CUST_TRX_ID, this is clearly incorrect.

1. Certain customers not getting any statements, when they have outstanding non-disputed transactions;
2. Certain customers are showing incorrect statements (with different figures in two Statement runs, despite data not having changed)




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.