Orphan/Unapplied Receipts Getting Created (Doc ID 1529303.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

Orphan/unapplied receipt gets created when an Order goes on e-payment hold.

When an order comes from an external system in Oracle and the credit card payments fail with an e-payment failure a hold is being applied.
Then the orphan/unapplied receipt gets created and view receipt does not show any receipt.

Cause

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